Buckley Parnell Heat & Air has been helping customers in the Sacramento and Citrus Heights area with their heating and cooling needs since 1977. Our professional staff along with experienced HVAC technicians and installers are dedicated to providing our customers with 100% satisfaction. Some companies just sell air conditioning equipment, but we sell the whole comfort package. We want you to feel valued, but most of all, Buckley Parnell Heat & Air wants to be a company you can trust, and consider “your friend.”
We’re More Than Heat and Air,
We’re Peace of Mind…
Brian & Karen Buckley: Owner/President
Founded Buckley’s Heat & Air in 1977, Brian & Karen have been committed to providing the Sacramento Area with the highest quality heating and cooling products, installation & service. Their company’s continued success is attributed to their loyal customers in Sacramento who for many years have put their trust in them. They have always maintained the highest level of integrity as they provide for the heating and air conditioning needs of their Sacramento area customers. Brian believes that our customer should be treated the same as we would expect to be treated. He and his wife Karen are actively involved in their community through Rotary International in Orangevale. Brian’s HVAC product knowledge and dedication to customer satisfaction is unsurpassed. He would rather walk away from a sale than sell something to someone that they didn’t need. Brian wants to be your heating and air guy and knows that he has to earn your trust.
Kandis Buckley: Service Coordinator
Kandis has the skills and knowledge needed to assist our customers with their urgent heat and air needs, from new installations to air conditioner repair. Kandis takes great pride in providing you, the customer, with the highest level of customer service which is exactly what you’ll come to expect from Buckley Parnell Heat & Air. Your problems and needs are her highest priority. She expedites and monitors repair response time throughout the Folsom/Roseville/Sacramento area so that no one falls through the cracks. She also takes care of filing rebates and preparing tax credit documentation so you won’t miss out on these cost reducing benefits. Kandis also makes all our customer satisfaction calls and if for any reason you are not 100% satisfied with the HVAC work and/or equipment from our company, she sees that it is corrected. Again, our customer satisfaction is her number one priority.
Lori Morin: Customer Service
There’s a good chance that when you call Buckley Parnell The cheerful voice that answers the phone will belong to Lori Morin. Lori has exceptional communication skills which makes her an excellent customer service representative. She’s also the office assistant so if you need some help look up past records, she’s your girl. When Lori isn’t on the job at Buckley Parnell she’s running her own Jazzercise franchise. So it might not be just the caffeine that puts the extra energy in Lori’s voice.
Buckley Parnell Service Department
Jake Buckley: Operations Manager
Jake has grown up in the heating and air business learning from the good examples set before him by his family. Jake is a factory trained and certified HVAC installer. He has a passion for quality work and makes it a point to listen to customer concerns. He leads a team of installers serving the Folsom/Roseville/Sacramento area, completely dedicated to your comfort and heating and cooling needs. As the Operations Supervisor he understands the importance of customer satisfaction, and knows that heating and air conditioning equipment is only half of the equation. Choosing the right company and how it is installed is equally important. Even the best system (like an American Standard HVAC system) will not perform the way it is made to if corners are cut on installation. Heating and air conditioning equipment is continuously changing and Jake understands the importance of staying current on the latest breakthroughs and installation techniques. Jake also oversees customer satisfaction and knows who’s boss… you, the customer.
Jason Penrod: Lead Installer
With 15 years of experience in the heating and air conditioning business under his belt, Jason possesses the skills as lead installer to comfortably handle your most challenging installation needs. Jason is one of Buckley Parnell’s newer employees having recently arrived from Arizona. Having worked in an area known for climate extremes, Jason brings fresh new solutions to bear on your particular heating and air conditioning situation. As with all Buckley Parnell employees your complete satisfaction is Jason’s primary objective.
John Buckley: Lead Service Technician
John has many different talents, from highly skilled heating and air conditioning installer to service technician to duct-work specialist. He is very attentive to detail and will provide you with the HVAC expertise you expect from Buckley Parnell Heat & Air. John has grown up in the heating and air conditioning business his parents founded 30 years ago. He is very aware of the high standards Buckley Parnell demands. John will always be polite and professional and provide you with solutions to correct the energy wasting, comfort robbing conditions in your home.
Jimmy Phillips: Lead Installer
With over eight years of experience in the A/C business, Jimmy is just the kind of guy you want handling your installation. Every installation is unique and Jimmy has seen them all. Modifications to make your system both quiet and efficient are his specialty. Here’s a little known secret about Jimmy; when he’s crawling through your attic or the crawl space under your house, you don’t have to worry. He’s not afraid of spiders or snakes.
Rick Bevel: Install Assistant
Rick is fairly new to the HVAC business but is a quick learner. The great thing about Rick is he has an extensive background in customer service. It has been easy for him to fit into the 100% satisfaction mold that Buckley Parnell strives to achieve in every installation. You can be sure that when the team Rick is working with completes the job not only will you have a brand new and efficient system in place, your home will be returned to the condition it was in before they got there.
Cody Turner: Maintenance Technician
As a heating and air conditioning maintenance technician responsible for our priority service plan clients, the satisfactory and efficient operation of your HVAC unit is “mission one” for Cody. Having spent most of his working life in a customer service industry, Cody knows that the Buckley Parnell Heat & Air code of always making the customer happy is what has contributed to the company’s success for nearly three decades. Cody has been trained to listen and is always eager to explain the details of his work.
Buckley Parnell Sales Department
Brian Groom: Sales/Marketing
Brian is actively involved in HVAC sales and marketing here at Buckley Parnell Heat & Air. He has 11 years of experience in sales and service. He holds a NATE certification for excellence in heating and air conditioning service/installation. He has a passion for creating the perfect home environment for our customers. He is a salesman you can trust; he will not sell you anything you don’t need, but will only recommend the best heat and air solutions for you. He treats every prospect professionally, recommending only quality HVAC products that will enhance your air quality while reducing cost. He has earned the trust of everyone who has ever had contact with him thanks to his giving personality and habit of going out of his way to make sure his customer understands our products and our company’s services. His product knowledge combined with his sense of value is unsurpassed.